eCommerce Technician

Cincinnati, OH


KalioCommerce is the leading enterprise eCommerce platform solution. KalioCommerce is seeking a customer-oriented eCommerce Technician. We recognize that every member of our staff is fundamental to the overall success of the company and our ability to deliver industry-leading results for clients. The successful candidate will possess excellent customer communication skills with strong problem solving and technical skills.

Specific Duties, Activities and Responsibilities
  • Manage customer technical issues through resolution
  • Provide technical support to customers using the telephone and support portal
  • Communicate engineering changes to customers
  • Perform Quality Assurance Testing
  • Continually train clients on new software features
  • Provide On-Call support in a rotation with other eCommerce Technicians

Compensation and Benefits
KalioCommerce offers base pay with annual merit increases, as well as medical, dental, vision, long-term and short-term disability, paid time off (PTO which combines sick and vacation days) and 401(k) benefits for full-time employees.

Position Requirements

The successful candidate will hold a bachelor’s degree in a computer related field or equivalent with 1-2 years of relevant work experience.

  • Good written and oral communication skills
  • Proven ability to manage customer expectations
  • Experience supporting Ecommerce
  • General understanding of Ecommerce conversion and traffic generation practices
  • Solid problem solving skills a must
  • Previous customer service experience is a plus
  • Experience supporting web applications and web-based technologies
  • HTML, CSS, JS, SQL experience is a plus
  • Works effectively in a team environment as well as independently when required
  • Experience with ticketing system like Salesforce or Remedy

Cincinnati, OH
Relocation benefits not provided.

Employment Type

Job Type
Information Technology

Internet - eCommerce

Open and immediate

Interested candidates should send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it. . Please state the job title in the subject of your email.