Partnering for Success
Post-Launch Partnership Commitment
It is all about the experience! What happens after the site launch is as important, if not more important, to the overall success of the site. For this reason, Kalio focuses great attention on the post-launch experience and services we provide to ensure your success.
These services include:
- An Implementation Transition to Customer Service that ensures continuity of contact in the early stages after roll out of your live site.
- Unlimited 24 / 7 Customer Service so we are always just a phone call away if you experience any difficulties.
- Dedicated Installed Base Professional Services that are technically well versed in our technology and available to meet your timelines.
- Executive Sponsorship and Client Satisfaction Programs so that we can proactively stay aligned on your needs and expectations.
Ecommerce Customer Service You Can Count On
At KalioCommerce we believe in e-commerce customer service you can count on. That means that our service and support staff is ready and waiting for your call, 24 hours a day, 7 days a week, 365 days a year. Our Customer Service staff is here in the United States not in a far off land. That is our commitment to you. That is what we consider partnering for success!
Non-Stop Customer Support
Our service and support staff has been trained to anticipate your questions and concerns and be prepared for them when they arise. If you do have the need to call customer service, our customer support staff will walk you through the situation, ensure that they clearly understand, offer a solution while you are on the phone or ensure a follow up is scheduled. All issues are tracked and available for you to consult in our customer service portal. We make them available to implement changes for you, and follow up with you to ensure that your needs have been fully met and that you are continuing on the road to success. We also conduct ongoing customer satisfaction survey’s to ensure we are meeting the high standards we set for ourselves. That is what we consider non-stop customer support.