Services

On-Demand Services

At Kalio, all of our clients operate their enterprise e-commerce sites on-demand. For seven years we have built up our infrastructure. The organization and leadership of our company are pioneers of the on-demand model. In fact, in 1998 CEO Jonathan Lee founded Corio, where he is credited for having created the ASP (Application Service Provider) model for back office enterprise applications.

The Software-as-a-Service delivery model extends the On Demand model, and multi-tenancy separates true SaaS from hosted applications. True SaaS provides many benefits — some obvious, some less so. These include financial and operational advantages but, more importantly, users benefit from services that cannot be achieved from in-house (on-premise) or third party hosted solutions.

On-Demand Delivery

Sell online with confidence. You don't have hardware or software worries with Kalio e-commerce on-demand application products. We take care of it for you. We put multiple levels and types of security measures in place at our state-of-the-art datacenters to ensure our PCI-compliant and robust infrastructures deliver the highest degree of reliability available in the industry.

With our tight controls, monitoring, and change management processes, you can take confidence in knowing that you can reach your customers and sell your products every day — even on the busiest online shopping day of the year.

We keep your online business secure and your customers protected with the highest levels of security and systems monitoring, capacity management, application updates, and site administration, including:

• Hosting facilities rated as the top facility in the country.
• Highest standards for security of data and rapid restoration.
• Flexible architecture and scalable environment to meet daily and peak traffic demands.
• Rigorous monitoring of availability, performance, capacity, and security.
• Compliant with the PCI Data Security Standard, Level 1 Service Provider.

Benefits of true SaaS

• Financial Benefits

  SaaS offers two major financial benefits versus on-premise and perpetual license software. The first and most important is that the pricing model is subscription based, meaning there are NO upfront costs (hardware of software), and in many cases including Kalio, there are no long term contractual commitments. So, from a cash flow perspective, this is much easier to budget. The second benefit is predictability. Because the subscription includes a complete set of services, there are fewer instances of surprises, like one-time upgrade costs, features, or modules that are not included or other scenarios that tend to creep up in traditional, perpetual, and open source license software models.

• Operational Benefits

  The operational benefits of the SaaS model come down to resources. The fundamental nature of SaaS means that you, as the user, do not have to invest in or manage any hardware, operating system software, networking, bandwidth, security, backup technology, or other infrastructure. This means less burden on your existing IT resources or less requirement for additional IT. This extends to on-going support and maintenance, which is virtually eliminated and replaced by the SaaS service provider.

• User Benefits

  Ultimately, the user experience benefits are the most important reasons to consider the SaaS delivery model. These are three of the many benefits:

  • Users receive updates and new features on a constant basis versus having them packaged into upgrades that are released on occasion. This means that you get to use and benefit from the added capability sooner.
  • Users don’t have to perform upgrades or updates. They just happen. From an IT perspective, you don’t have to worry about incompatibilities or integrations that break every time an upgrade becomes available. Furthermore, with a full service SaaS offering you don’t have to worry about all the headaches of dealing with multiple parties that point fingers back and forth if something doesn’t go exactly according to plan.
  • The nature of multi-tenant (true) SaaS means that the hosting and infrastructure will scale horizontally and vertically to accommodate your needs. This is often underappreciated. The fact is that having a site that is FAST and that performs, has a direct impact on your traffic, conversions, and revenue. Quasi-SaaS or ‘third party hosting’ cannot accomplish this without serious investments and costs that are usually underestimated. These are all part of the On-Demand experience.

Multi-Tenant Architecture

Multi-tenant architecture is a characteristic of Software-as-a-Service that helps simplify release management, deliver scalability, load balancing, and many other capabilities that improve performance. These are often seen as benefits for the vendor delivering the service, but in actual fact the benefits are all about the user experience. Making more software available more easily and more efficiently with less overall reliance on IT resources ultimately results in a better outcome for customers.

Hosting Infrastructure & Security

KalioTek, the Managed Services team at Kalio, provides IT leadership and on-going IT/Cloud management services, freeing you from the distractions of in house systems, so you can focus on growing your company.

We deliver world-class Managed IT Services, Cloud capabilities, and Security to emerging and midsize companies across the nation.

KalioTek can offer you:

• Infrastructure Services
• Cloud Computing
• Complete Security

Post-Launch Partnership Commitment

What happens after your site launch is as important, if not more important, to the overall success of the site. For this reason, Kalio focuses great attention on the post-launch experience and services we provide to ensure your success. This includes: unlimited 24/7 customer service, Executive Sponsorship, Client Satisfaction Programs, and more.