Intimate Relationship, Extension of Your Team

An extension of your team.

Kalio doesn't pass you off to a VAR and wish you luck. We don't have a VAR strategy because we don't need to scale software sales like all other platform vendors. No one has the expertise on our platform that we do. Our services team is experienced and stable. Many have been with us over 10 years. This gives you continuity over time with people who have intimate knowledge of your business, your site and your people. We become an extension of your team with a Virtual Account Team that's dedicated to you.

Every account team is led by a senior Solutions Architect, who provides technical leadership and seasoned judgement about what to do and how to do it. Each customer is championed by a member of our executive team. This high-touch approach to customer relationships is unique among platform providers, enabling high velocity, quality and efficiency for our combined teams. It doesn't allow us to scale rapidly and we're fine with that.

Kim Planet
Chief Solutions Architect and VP Professional Services, KalioCommerce

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